Support
Write to us and a person answers — usually the same day, and within two business days at the latest.
support@theplut.comIf it is about an order, include the order number shown at the top of the order screen — it saves a round trip.
Common questions
My ZIP code says it is still gathering
Plut opens one ZIP at a time. A node goes live once enough neighbors have joined, including enough producers to make it worth opening. Until then you can join the waitlist and see how close it is — inviting the neighbors who would tip it over is the fastest way to open your block.
Where is the seller's address?
It appears the moment the hold is placed on your card, inside that order's chat, along with the porch instructions and any note about the driveway. Before that it is not shown to anyone — on the map a producer appears as a sector roughly 500 meters across, never as a pin on their door.
I ordered and something went wrong
Ordering puts a hold on your card, not a charge. You are only charged once both sides confirm the pickup with the pickup code. If you cancel before pickup, the hold is released and you pay nothing. If it isn't picked up within 7 days of being set out — or within 7 days of your order if it's never set out — the hold is released and you pay nothing. If the food was not there, was not as described, or anything else went wrong, open a dispute from the order screen and an operator will look at it.
How do I sell?
Open Profile → Seller verification. You confirm you live at the address you are listing from — including one GPS reading taken standing on your own porch — and once you are cleared your listings carry a verified badge. Then Profile → Porch & pickup instructions tells buyers where on the porch to look.
Too many notifications
Profile → Notifications has a switch per category and a quiet-hours window. Pushes inside the window arrive silently on your phone's clock; the notification still appears in the in-app tray, it just does not buzz.
I want to delete my account
Profile → Settings → Delete account and data. It removes your account, listings, posts and messages. Order records we are required to keep for tax and cottage-food rules are retained without your profile attached to them.
Something is wrong with another user
Every listing, post and message has a report action. Reporting hides the content from you immediately and sends it to an operator; you can also block the person permanently so they cannot contact you again.
Plut is operated by Plut LLC. Privacy Policy